Terms of Service
These Terms of Service govern your use of SpeakDirect AI automation services. Please read these terms carefully before using our services.
Key Terms Summary
Data Retention
Customer data retained for 90 days after service termination
Support Response Times
Enterprise: 1 hour, Professional: 4 hours, Standard: 24 hours
Liability Cap
Limited to 12 months of fees paid for the affected service
Table of Contents
Introduction
Welcome to SpeakDirect. These Terms of Service ("Terms") govern your use of our website, AI automation services, and related products and services (collectively, the "Services") provided by SpeakDirect, Inc. ("SpeakDirect," "we," "our," or "us").
Important Notice
By using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. These Terms constitute a legally binding agreement between you and SpeakDirect.
Acceptance of Terms
By accessing and using SpeakDirect services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service constitute a legally binding agreement between you and SpeakDirect, Inc.
Description of Services
SpeakDirect provides AI automation solutions including but not limited to phone agents, web chatbots, document processing, and workflow automation. Our services are designed to help businesses automate operations, reduce costs, and improve efficiency through artificial intelligence.
User Accounts and Registration
To access certain features of our services, you must register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration.
Acceptable Use Policy
You agree to use our services only for lawful purposes and in accordance with these Terms. You may not use our services to transmit harmful, offensive, or illegal content, or to violate any applicable laws or regulations. Prohibited activities include but are not limited to spamming, hacking, or distributing malware.
Intellectual Property Rights
All content, features, and functionality of our services are owned by SpeakDirect and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive license to use our services for your business purposes only.
Data Privacy and Security
We are committed to protecting your data and privacy. Our collection, use, and protection of your personal information is governed by our Privacy Policy. We implement industry-standard security measures to protect your data, including encryption and access controls.
Payment Terms and Billing
Payment for services is due according to the billing schedule specified in your service agreement. All fees are non-refundable unless otherwise specified. We reserve the right to suspend services for non-payment after appropriate notice.
Service Availability and Support
We strive to maintain 99.9% uptime for our services. Scheduled maintenance will be announced in advance. Support is available 24/7 for enterprise customers and during business hours for standard plans. Response times vary by support tier.
Limitation of Liability
To the maximum extent permitted by law, SpeakDirect shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. Our total liability shall not exceed the amount paid by you for the services in the twelve months preceding the claim.
Termination
Either party may terminate this agreement with 30 days written notice. We may terminate your access immediately for violation of these terms. Upon termination, you will lose access to our services, but data export options are available during a grace period.
Modifications to Terms
We reserve the right to modify these Terms of Service at any time. We will provide notice of material changes via email or through our services. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising under these Terms will be resolved through binding arbitration in San Francisco, California, except for claims of intellectual property infringement.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Legal Department
Acknowledgment
By using SpeakDirect services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms were last updated on January 1, 2024, and are effective immediately upon posting.