Privacy Policy
Your privacy is important to us. This Privacy Policy explains how SpeakDirect collects, uses, and protects your information when you use our AI automation services.
Table of Contents
Introduction
SpeakDirect, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you use our website, AI automation services, and related products and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you register for our services, express interest in obtaining information about us or our products, participate in activities on our website, or contact us.
Automatically Collected Information
We automatically collect certain information when you visit, use, or navigate our website. This information includes device and usage information, location data, and other diagnostic data.
Business Information
For enterprise clients, we may collect business-related information including company details, employee information (with consent), and operational data necessary to provide our AI automation services.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our AI automation services, process transactions, and communicate with you about your account and services.
Business Operations
We use collected information for business purposes such as data analysis, identifying usage trends, determining the effectiveness of our marketing campaigns, and improving our services.
Legal Compliance
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Information Sharing and Disclosure
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as cloud hosting, data analysis, payment processing, and customer service.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Data Security
Security Measures
We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Encryption
All data transmission is encrypted using industry-standard SSL/TLS protocols. Data at rest is encrypted using AES-256 encryption standards.
Access Controls
We maintain strict access controls and regularly audit access to personal information. Only authorized personnel have access to personal data on a need-to-know basis.
Data Retention
Retention Period
We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Deletion Procedures
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.
Your Privacy Rights
Access and Portability
You have the right to access, update, or delete your personal information. You may also request a copy of your personal information in a portable format.
Correction and Deletion
You have the right to correct inaccurate personal information and request deletion of your personal information, subject to certain exceptions.
Opt-Out Rights
You may opt out of receiving promotional communications from us by following the instructions in those communications or contacting us directly.
Compliance Standards
We maintain compliance with major privacy regulations and industry standards to ensure your data is protected according to the highest standards.
GDPR
General Data Protection Regulation compliance for EU residents
CCPA
California Consumer Privacy Act compliance
HIPAA
Health Insurance Portability and Accountability Act for healthcare data
SOC 2
Service Organization Control 2 Type II certification
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Policy Updates
Important Notice
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.